Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Traves-Sported, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Traves-Sported provides professional IT services including but not limited to:

• Website support and maintenance
• Cybersecurity services
• Cloud storage solutions
• IT support and helpdesk services
• Network management
• Data backup and recovery

3. Service Agreements

3.1 Service Contracts

All services are provided under separate service agreements that specify:

• Scope of services
• Service levels and performance standards
• Pricing and payment terms
• Duration and termination conditions

3.2 Service Modifications

We reserve the right to modify or discontinue services with reasonable notice to clients. Any changes to ongoing services will be communicated in advance.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate information and requirements
• Maintaining appropriate licenses for software and systems
• Following security best practices and policies
• Promptly reporting issues or concerns
• Ensuring authorized access to systems and data
• Backing up critical data independently

5. Payment Terms

5.1 Pricing

Service pricing is outlined in individual service agreements. All prices are exclusive of VAT unless otherwise stated.

5.2 Payment

Payment terms are typically 30 days from invoice date unless otherwise agreed. Late payment may result in service suspension and additional charges.

5.3 Refunds

Refund policies are specified in individual service agreements. Generally, refunds are not provided for services already rendered.

6. Intellectual Property

6.1 Our IP

All proprietary methodologies, tools, and documentation remain the intellectual property of Traves-Sported.

6.2 Client IP

Clients retain ownership of their data and business information. We respect and protect client intellectual property rights.

6.3 Third-Party IP

Use of third-party software and services is subject to their respective terms and conditions.

7. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and data
• System configurations and security measures
• Trade secrets and proprietary information
• Any information marked as confidential

8. Data Protection

We comply with UK GDPR and Data Protection Act 2018. Our data handling practices are detailed in our Privacy Policy.

9. Service Levels and Support

9.1 Support Hours

Standard support is available during business hours (9 AM - 5 PM, Monday to Friday). Emergency support may be available outside these hours as agreed.

9.2 Response Times

Response times vary by service level and are specified in individual service agreements.

9.3 Service Availability

We strive for high service availability but cannot guarantee 100% uptime due to factors beyond our control.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for services in the preceding 12 months
• We are not liable for indirect, consequential, or incidental damages
• Force majeure events are excluded from liability
• Clients are responsible for maintaining adequate insurance coverage

11. Termination

11.1 Termination by Client

Clients may terminate services with 30 days' written notice unless otherwise specified in the service agreement.

11.2 Termination by Us

We may terminate services for breach of terms, non-payment, or other valid reasons with appropriate notice.

11.3 Post-Termination

Upon termination, we will assist with data migration and provide final documentation as agreed.

12. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through:

• Initial discussion and negotiation
• Mediation if necessary
• Arbitration or legal proceedings under English law

13. Governing Law

These terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

14. Changes to Terms

We may update these terms from time to time. Material changes will be communicated to clients with reasonable notice.

15. Contact Information

For questions about these terms, please contact us: